App Store release
iOS app for contractors
Verbal OKs don't get paid. Signed change orders do.
SiteTicket AI turns a rough site note into a signed change order — scope, added cost, photos, and customer approval — in the 60 seconds before you keep working. Share it as a PDF, customer text, or invoice note alongside the software you already use.
Not ready to install? Open the sample PDF to see the customer approval record SiteTicket AI is designed to produce. Shipping fast — see the changelog.
SiteTicket AI
Field ticket
Change order
Kitchen outlets
$281.00
Scope
Move three outlets higher after cabinet install.
Labor
2.5 hr electrical labor
Materials
Outlet boxes, wire, plates, patch materials
Customer approval
Verbal approval recorded on site
Built for remodelers, electricians, service contractors, property maintenance teams, and small GCs.
Keeps the ticket, approval record, photos, receipts, and PDF on device unless you share them.
Works as a companion to existing job management tools instead of replacing them.
01Workflow
One approval flow from field note to invoice handoff.
Use it before the final invoice, when the customer still remembers the change and approval is easiest to confirm.
Show what changed
Write the rough site note, then make the change understandable before work continues.
Explain the added cost
Turn the note into a clean scope, added work list, cost context, and factual approval wording.
Attach evidence
Keep site photos, material receipts, and customer text approval screenshots with the ticket.
Hand off cleanly
Share a customer PDF, copy a text message, or paste an invoice note into your existing workflow.
02Real scenarios
Built for small changes that get expensive when undocumented.
The app is intentionally narrow: document the change, explain the added cost, keep evidence, and hand the record to the customer or invoice system.
Electrical outlet relocation after cabinets are installed.
Plumbing repair outside the original quote.
Drywall patch, extra labor, or material price updates.
Verbal approval that still needs a written ticket before signing.
03Pricing
One approved change order pays for years of SiteTicket.
Start free, upgrade when the jobs do. Subscriptions are billed through the App Store in USD and can be cancelled anytime.
Free
$0
Unlimited tickets and PDFs, with 3 AI drafts each month to try the workflow.
Core
$4.99/month
For the occasional extra ask. 25 AI drafts a month with a signed record every time.
Plus
Most popular$9.99/month
For jobs where something changes every week. 100 AI drafts a month.
Pro
$19.99/month
Every change on active jobs documented and invoice-ready. 300 AI drafts a month, or $199.99/year.
04Field guides
Answer one extra-work question at a time.
These guides are built around the search terms contractors already use when they need wording, templates, examples, or approval backup.
Signed approval
Change order with signature: what to capture before extra work starts.
When a contractor needs a signed change order, what to include, when to collect the signature, and how to keep a clean approval record.
Read guideText approval
Extra work approval text: wording to send before continuing.
Copy-ready wording contractors can send when a customer asks for extra work while the job is already underway.
Read guideTemplate
Contractor change order template for small extra work.
A practical contractor change order template for extra work, added cost, customer approval, and invoice handoff.
Read guideT&M backup
Time and materials tag: the field backup behind extra work.
What a time and materials tag is, when contractors use one, and how a mobile approval ticket can capture the same backup.
Read guideInvoice handoff
How to document extra work before it becomes an invoice dispute.
A practical workflow for contractors to document added work before it becomes a surprise line item on the final invoice.
Read guideText record
Customer approved extra work by text: how to make the record clear.
How contractors can use a customer text reply as an approval record for small added work and when to follow up with a signed PDF.
Read guidePDF example
Field ticket PDF example for extra work approval.
See a sample field ticket PDF for extra work approval, including site note, added work, cost line items, customer approval, and signature record.
Read guideQuote protection
The discovery clause: price the job you can see, not the one you can't.
Wording contractors can put in a quote so hidden conditions found during demolition become a written change order instead of an argument.
Read guideQuote protection
The change order fee clause: a small number that changes customer behavior.
How a small, waivable change order fee in the original proposal discourages nickel-and-dime add-ons and keeps mid-job changes professional.
Read guideOn-site playbook
'While you're here...' - the 60-second routine that keeps add-ons paid.
What to do when a customer says 'while you're here' or 'just add it to the bill' - a 60-second routine that keeps add-ons paid and friendly.
Read guideExact wording
Change order wording: four sentences that hold up on invoice day.
The exact change order wording to send a customer when work gets added mid-job: scope, reason, price, and an approval request - before the work starts.
Read guideAfter the dispute starts
The work is done and they are disputing it. Here is what actually gets you paid.
The extra work is finished and the customer is disputing the charge. What to gather, what to send, and what the fight is actually worth.
Read guideApproval methods
A text can be a change order. Most texts are not.
What a text approval does and does not cover, the reply that is not actually an approval, and how to make a text hold up on invoice day.
Read guideKeeping the record
The 'I told you so' folder, and the mistake that makes it useless.
The 'I told you so' folder, the one mistake that makes it useless, and where approval screenshots actually belong.
Read guideWhere the line sits
The dangerous add-on is not the big one. It is the middle one.
Where the line sits between a favor and a change order, why the middle-sized add-on is the dangerous one, and how experienced contractors set their threshold.
Read guideWhen approval stalls
A refusal is information. Record it, do not argue with it.
What a refusal actually means, why you should record it instead of arguing with it, and the two paths forward that keep the job moving.
Read guideEstimating
Price the extras before they happen, and most of them stop being a conversation.
How contractors pad small-job estimates so casual add-ons never need a conversation, and where the buffer stops working.
Read guideThe cost of it
It is not forgetfulness. It is the money conversation.
What contractors report losing to unbilled add-ons, why it is not forgetfulness, and the one change that stops most of it.
Read guideEmergency calls
Do not start the truck until the rate is in writing.
Emergency calls are where skipping the written approval is most tempting and most expensive. The one-message routine that fixes it.
Read guideWorking under a GC
A change order from above is a proposal, not a bill.
What to do when a change order arrives from above with a charge you never accepted, and why responding in writing quickly matters more than being right.
Read guideTime and sequence
Added work has two costs. Most contractors only charge for one.
Added work costs more than its own labor. How to price the schedule impact and the return trip, and how to say it without sounding difficult.
Read guideWhich document
One modifies the job you are on. The other proposes a different one.
When added work belongs on the existing job and when it should be its own priced estimate, and why asking for a second signature can backfire.
Read guideAuthority
The person standing in front of you is not always the one paying.
The person standing in front of you is not always the one paying. How to establish who can say yes before the request comes.
Read guideRemote jobs
No walkthrough, no pointing at the wall. The photo has to do that work.
Rentals, absentee owners, and commercial jobs where nobody is there to look. How to get a real yes without a walkthrough.
Read guideCancellations
The parts are in your truck and the job just got cancelled.
Who pays for parts you already picked up, how restocking actually works, and the one line that prevents the whole argument.
Read guideProtecting yourself
The crack was there when you arrived. Can you prove it?
The two-minute arrival routine that settles pre-existing damage claims, and what to do when you are accused after the fact.
Read guideLong-term clients
The customer you trust most is where the process disappears first.
How process quietly disappears with your best clients, why job twenty-one is the one that goes wrong, and how to reintroduce it without insulting anyone.
Read guideGetting paid
Usually no. Sometimes obviously yes.
When a deposit on added work is reasonable, when it kills the job, and how to ask for one without making it strange.
Read guideFor homeowners
Your contractor just asked for more money. Here is how to read it.
What a change order is, when to expect one, what a fair one looks like, and the questions worth asking before you approve extra work.
Read guide05Straight answers
The questions contractors actually ask.
Pulled from the r/handyman thread where this workflow was pressure-tested by hundreds of tradespeople and homeowners.
What do I say when the customer just says 'add it to the bill'?
Say yes, and put a number on it: 'Sure - I'll text you the amount so we both have it in writing. Reply approved and I'll keep going.' Customers who see the cost before the work rarely dispute it after. The awkward conversation is the one that happens at invoice time, not this one.
Do I need this if I already use invoicing software?
Maybe not. If your invoicing suite already handles on-site change orders from your phone, SiteTicket adds little. It is built for the moment those tools miss: you are standing in front of the customer, something changed, and you want a clear record before you continue. The PDF and text output are designed to drop into whatever you invoice with.
Won't asking for written approval feel awkward with good customers?
Homeowners consistently say the opposite: knowing the price before the work beats a surprise at the end. A short written record reads as professionalism, and it protects the customer as much as it protects you. It turns the job into business instead of a favor.
Is the AI writing legal contracts?
No. The AI only turns your rough site note into clear, professional wording. It never invents prices, totals, warranty language, or legal terms - every number comes from you. SiteTicket is a documentation aid, not legal advice.
Free resource
Need the wording first?
Start with a copy-ready change order template, or read the guide on how to write a change order that holds up.
See the approval record before you install.
The sample PDF shows the intended handoff: what changed, why it costs more, line items, approval wording, and a signature record that can live beside your invoice.