Support

SiteTicket AI support

Send feedback, report issues, or ask for TestFlight help. Please do not send private customer documents unless they are needed for the support case.

Quick start

Create a new field ticket when extra work comes up on site.

Write the raw site note in plain language.

Use AI drafting when you want a cleaner scope and approval text.

Review the generated content before asking the customer to sign.

Preview the PDF before sharing it with your customer or office workflow.

Edit the site note with concrete quantities, who approved the change, and what is outside the original quote, then draft again.

Preview the customer PDF first, then share again. If it still fails, include iOS version and device model in your email.

Use Restore Purchases in the plan screen. If the plan still looks wrong, send a support email with the diagnostics from the app.