Privacy
SiteTicket AI privacy policy
Last updated: June 22, 2026. This policy explains how SiteTicket AI handles approval ticket data, AI assist, subscriptions, and support feedback.
Tickets stay local
Ticket records, signatures, photos, and generated PDFs are stored on your device unless you choose to share them.
AI needs text processing
When you use AI assist, the relevant ticket text is sent to the SiteTicket AI backend and AI provider to generate the draft.
Usage is tracked
Subscription status and AI assist usage are checked through the backend so monthly limits can work.
Information you enter
You may enter customer names, project names, addresses, site notes, cost line items, signatures, and photos. This information is used to create approval tickets and PDFs inside the app.
Local ticket storage
SiteTicket AI is designed as a device-first app. Ticket records, photos, signatures, and generated PDFs are stored on your device unless you choose to export, copy, email, message, or otherwise share them.
AI assist
When you tap the AI assist action, the text needed to generate the draft is sent to the SiteTicket AI backend and an AI service provider. The generated result is returned to the app for your review. You should review all AI-generated text before sharing it with a customer.
Subscription and usage
SiteTicket AI checks subscription status and AI assist usage through the backend so plan access and monthly quotas can work. Apple handles App Store purchases and subscription billing.
Third-party services
SiteTicket AI uses Apple for App Store purchases, RevenueCat for subscription entitlement management, a backend service for AI drafting and usage tracking, and an AI service provider to generate draft ticket text when you choose to use AI assist. These services process only the information needed to provide the requested feature.
No advertising tracking or sale of data
SiteTicket AI does not sell your personal data. We do not use your ticket content, photos, signatures, or customer information for third-party advertising tracking.
Feedback emails
If you use Send Feedback in the app, the email is prefilled with app diagnostics such as app version, build number, iOS version, device model, plan, and backend environment. Ticket content, photos, signatures, and PDFs are not attached automatically.
Data deletion and privacy requests
You can remove local ticket data from your device by deleting tickets in the app or removing the app from your device. For privacy questions or requests related to support emails, subscription usage records, or backend records, contact us at the email address below.
Terms of Use
SiteTicket AI uses Apple's standard Terms of Use (EULA). You can review them at Apple's standard EULA.
Contact
If you have privacy questions, contact [email protected].
Need product support?
For workflow help, subscription issues, or TestFlight feedback, use the support page.
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